Terms & Conditions

Terms & Conditions

These terms apply to the entire contents of this website under the domain name www.foodirect.com and to any correspondence by e-mail between us and you.

Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website.

This Website is owned and operated by Eezi-Freeze Wholesale Ltd (trading as foodirect), registered in England under company number 08048710 (“Eezi-Freeze”). Registered offices at Eezi-Freeze Wholesale Ltd, Unit 2 Dickies Lane South, Blackpool FY4 5LG.

Telephone: 01253 693400 Email: [email protected]

General Terms of Use

  1. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register
  2. By accessing any part of the Website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, you must leave the Website immediately.
  3. By accessing any part of the Website, you shall be deemed to have accepted the Privacy Policy in full. If you do not accept these terms in full, you must leave the Website immediately.
  4. Eezi-Freeze Wholesale Ltd may revise these terms at any time by updating this posting. You should check the Website from time to time to review the then current terms, because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages on the Website.

Service availability

  1. While we endeavour to ensure that the Website is normally available 24 hours a day, Eezi-Freeze Wholesale Ltd shall not be liable if for any reason the Website is unavailable at any time or for any period.
  2. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Disclaimer

  1. The Website is provided free of charge and without warranties or guarantees. While Eezi-Freeze Wholesale Ltd endeavours to ensure that the information on the Website is correct, Eezi-Freeze Wholesale Ltd does not warrant the accuracy and completeness of the material on the Website. Information contained on the Website may contain technical inaccuracies or typographical mistakes. Eezi-Freeze Wholesale Ltd may update or make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and Eezi-Freeze Wholesale Ltd makes no commitment to update such material.
  2. The material on the Website is provided on an as is basis, without any conditions, warranties or other terms of any kind either express or implied. Accordingly, to the maximum extent permitted by law, Eezi-Freeze Wholesale provides you with the Website on the basis that Eezi-Freeze Wholesale Ltd excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions as to non-infringement, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms might have effect in relation to the Website.
  3. You accept the risk that data transmitted electronically to Eezi-Freeze Wholesale Ltd via the Website or otherwise may be intercepted before reaching Eezi-Freeze Wholesale Ltd or accessed from Eezi-Freeze Wholesale Ltd data storage means by third parties unauthorised by Eezi-Freeze Wholesale Ltd and may be exploited unlawfully by the said unauthorised third parties. Eezi-Freeze Wholesale Ltd does not assume responsibility for guarding against the acts of the said unauthorised third parties.

Liability

Eezi-Freeze Wholesale Ltd, any other party (whether or not involved in creating, producing, maintaining or delivering the Website) and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, special, punitive or consequential loss or damages, or any loss of income, profits, anticipated savings, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses, worms, Trojan horses, logic bombs or other malicious or technologically harmful items that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website, or your downloading of any material from the Website or any websites linked to the Website.

Nothing in these terms shall exclude or limit Eezi-Freeze Wholesale Ltd liability for:

  1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
  2. fraud or fraudulent misrepresentation; or
  3. any liability which cannot be excluded or limited under any applicable law.
  4. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Conditions of Use

1. Placing an Order

  • The minimum value of the basket must be between £25.00 & £2000 (dependent on distance of delivery point from Eezi-Freeze Wholesale Ltd’s registered office) before an order can be placed.
  • It is the customer/s responsibility to ensure that the order is correct before proceeding with payment. Orders cannot be amended once the payment has been taken. (to return an item ordered in error see point 9.c.ii)
  • It is the customer/s responsibility to ensure that the address on the order is correct before proceeding with payment (see point 5.d)

2. Wholesale/Bulk Purchasing

  • Due to the terms and conditions in place with Eezi-Freeze Wholesale Ltd suppliers, limitations are set on (some) items. Where a limitation is set, Eezi-Freeze Wholesale Ltd are unable to lift this.

3. Food Past the Best Before Date

  • Eezi-Freeze Wholesale Ltd specialises in food that is close to or past it/s Best Before Date; all Best Before Dates are advertised on each individual item page.
  • It is the customer/s responsibility to check any date before purchasing; if you are unsure of the Best Before Date please email [email protected] with the item and request.
  • Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund on an item that passed the Best Before Date, where this has been correctly advertised.

4.Refunds

Although we take great care in ensuring items are advertised correctly, and when picking/packing our orders to ensure that they are packed safely, mistakes can happen.

4a. Missing Items

  • If you find that the order is missing an item/items, please email us on [email protected] , including your name, order number and missing item.
  • Any missing items must be reported within 48 hours of delivery. Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund or replacement for any issues raised after this time.
  • All refunds are automatically provided as credit to the Eezi-Freeze Wholesale Ltd account, however this can be manually processed back to the payment method if requested.
  • Refunds to the payment method can only be processed within 60 days of the initial report, after which this will remain as account credit.
  • Eezi-Freeze Wholesale Ltd are only able to provide a like for like replacement, meaning that if the missing item(s) is no longer in stock then an alternative item cannot be sent instead.

4b. Damaged Items

  • If you find that the order contains damages, please email us on [email protected] , including your name, order number, damaged item(s) and photo evidence.
  • Any damaged items must be reported within 48 hours of the delivery. Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund or replacement for any issues raised after this time.
  • All refunds are automatically provided as credit to the Eezi-Freeze Wholesale Ltd account, however this can be manually processed back to the payment method if requested.
  • If evidence is requested and not provided, Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund or replacement.
  • Refunds to the payment method can only be processed within 60 days of the initial report, after which this will remain as account credit.
  • In the unfortunate circumstance that the damaged item(s) values at less than £7.50, Eezi-Freeze Wholesale Ltd can only provide a credit or refund for the item(s) and a replacement will not be offered. Eezi-Freeze Wholesale Ltd are unable to replace items to addresses outside of UK Mainland and only a credit/refund will be offered.
  • Eezi-Freeze Wholesale Ltd are only able to provide a like for like replacement, meaning that if the damaged item(s) is no longer in stock then an alternative item cannot be sent instead.

4c. Incorrect Best Before Date

  • If you find that the order contains an item(s) that has a different Best Before Date to the one advertised, please email us on [email protected] with your name, order number, incorrect item(s) and photo evidence
  • Eezi-Freeze Wholesale Ltd reserves the right to request a collection of the item(s) (see point 9.a.1) and reserves the right to refuse a refund if the collection cannot be arranged.
  • Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund if no evidence of the error is supplied.

5. Delivery and Charges

  • Eezi-Freeze Wholesale Ltd aim to have your delivery to you within 3 working days.
  • Should delivery be attempted but there is no answer, the courier will leave this in a safe and secure location. If you have a specific safe place request, please email our customer service team to pass this onto the courier.
  • If an incorrect address is confirmed for the delivery on your profile, and the delivery is made to this address, Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund if the order has been delivered.
  • If an order has been delivered to an incorrect address but signed for in the name of the customer, it is the customer/s responsibility to raise this with the local police authority.
  • Delivery times and dates can fluctuate, so please do not book time off of work to receive the order. Eezi-Freeze Wholesale Ltd is unable to offer compensation if delivery does not arrive on the estimated time/date; additionally Eezi-Freeze Wholesale Ltd cannot offer compensation for other costs incurred to receive the item, such as time off of work.

7. Order Cancellation

  • If you wish to cancel your order for a refund, this must be requested within 24 hours of the order being placed.
  • Eezi-Freeze Wholesale Ltd reserves the right refuse a refund of the delivery charges on orders cancelled after 24 hours.
  • If an order is cancelled after dispatch, the courier may still attempt the delivery. Should delivery be attempted it is the customer/s responsibility to refuse this with the driver. If a cancelled order is accepted at the delivery, the customer will be charged for the collection fee in order to return this.
  • Refunds for orders cancelled after being shipped will not be issued until the order is received back at the Eezi-Freeze Wholesale Ltd warehouse.
  • Cancelled orders can be credited back to the Eezi-Freeze Wholesale Ltd account to use on a future order, or refunded back to the payment method.

8. Other

  • Photos used on the website are for illustrative purposes only, and should not be used as an exact representation of the item(s) that will be delivered.
  • Eezi-Freeze Wholesale Ltd reserves the right to mark an item as out of stock after the order is placed and stop the item(s) being picked and packed. For any items that are marked as out of stock on the order, a credit will be added to your Eezi-Freeze Wholesale Ltd account.
  • Eezi-Freeze Wholesale Ltd reserves the right to cancel any order up to the point of delivery of the order and issue a full refund. Reasons for this cancellation can include, but are not limited to:
  • i. Incorrect pricing. Due to the sometimes volatile market for our products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
  • ii. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
  • d. Eezi-Freeze Wholesale Ltd reserves the right to cancel any issued discount code or promotions at any point without prior notice.
  • In the event of a malfunction on an advertised promotion Eezi-Freeze Wholesale Ltd reserve the right to withdraw this promotion or refuse the application of this promotion to a order.
  • f. Eezi-Freeze Wholesale Ltd reserves the right to refuse custom at any point without prior notice.
  • Credit added to accounts for reasons excluding missing or damaged items Eezi-Freeze Wholesale Ltd reserve the right to refuse a refund on this credit.

9. Returns

All returns must be requested within 14 days of delivery. The customer has an additional 14 days after arranging the request to confirm the return.

  • Eezi-Freeze Wholesale Ltd are willing to arrange a collection at no additional fee to the customer under the following circumstances:
  • i. the incorrect date is advertised
  • ii. The wrong item has been received
  • iii. The item is not the size/weight advertised
  • iv. The item is faulty, and cannot be used
  • .iv.1. Any items returned to due being faulty will be tried/tested. Eezi-Freeze Wholesale Ltd reserves the right to deduct £8.50 from the refund to cover collection charges, if the item is found to be in working condition
  • v. The order has been damaged in transit, and a full refund is requested.b. Photo evidence is required before a free collection can be arranged. Eezi-Freeze Wholesale Ltd reserve the right to refuse a collection at no additional fee until photo evidence is presented c. Eezi-Freeze Wholesale Ltd reserves the right to refuse free collection for any reasons other than those stated above and the customer will be required to pay £2.50 for the collection charge before this is arranged. Circumstances where the customer is required to fulfil the collection cost include, but are not limited to:
  • i. The item is as advertised in line with the description/name provided. If the item is correctly described but is different on the photo a fee is required (see point 8.a)
  • ii. The item(s) has been ordered in error
  • iii. The item(s) is no longer required
  • iv. The best before dates on the item are as advertised on the item page.
  • v. The return of box/bundle deals (see point 10) d. If you wish to make a return but are not willing to pay the collection charge, you are welcome to arrange a collection through a third party. Please be aware however of the following terms, before arranging this:
  • i. Eezi-Freeze Wholesale Ltd will provide a refund for items returned, however Eezi-Freeze Wholesale Ltd reserves the right to refuse refund of the returns charges paid.
  • ii. Eezi-Freeze Wholesale Ltd reserves the right to refuse a refund if the returned item(s) is damaged or undelivered, when a third party is used.

10. Undelivered Orders

  • If an order is returned due to failed delivery attempts, the customer is welcome to choose whether to have the order redelivered or refunded
  • i Redelivered- it is the customers responsibility to pay a new delivery charge before redelivery can be made. Eezi-Freeze Wholesale Ltd reserves the right to redeliver an order without a new delivery charge being paid
  • ii. Refunded – Eezi-freeze Wholesale Ltd reserves the right to refund the goods of the order, but not the delivery charges
  • b The courier may return an order due to damages, in which case Eezi-Freeze Wholesale Ltd will contact the customer once the order is returned with the options available.
  • c If the order is returned either failed or damaged, the customer must get in touch with the action that they wish to take within 2 weeks of being informed of the return. If no reply is received within 2 weeks Eezi-Freeze Wholesale Ltd reserves the right to cancel the order and credit this to the customer account. The credit can be refunded up to 60 days after being issued.